Feedback

At Silver Birch Care we believe feedback is important, we use it as a tool to influence the type of support we provide for our young people, and it assists us in our ability to continually evolve as an organisation.

Slough Children First

Children Looked After Team

“Thank you so much for supporting MI for his substantial interview when I was not able to attend. It seems to have gone well. I also wanted to extend another bigger thanks to you and everyone who works in Perivale. I was bowled over by how well MI presented and how happy and content he looked. Considering how long he has been so unhappy this was amazing to see. He told me, “This placement is good.” Thanks again for taking such good care of him.”

Unaccompanied Minors Team and Care Leavers Team

“A big thank you to Avanti and the rest of your South Harrow team. H had arrived at South Harrow after having several difficult placements. It was positive that H was able to settle with South Harrow and see out his placement in a stable way and to transition on in pre-planned / managed move to his next stage accommodation. H is very excited about his next level of independence.”

Previous Looked After Young Person

“I wanted to say thank you for everything you did to help me become who I am today. I still haven’t ever learned how to iron as good as you did, and I can never get a straight line done the middle. I still go to work, and I went full-time when I turned 18. I honestly couldn’t have done it without the help of you and Stacey, as much as I struggled with life back then, I still appreciated every single effort you and the staff team made.”

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The Leaving Care Team

“I wanted to email you to thank you for all the support you have offered G during his time with you. This is the most settled I have seen GD in my 2 years working with him. It’s a shame that he is still vocalising a wish to return to Reading, as he has made good strides under your support. I hope this gives him the basis to continue to work towards becoming more independent. I feel your approach has really benefited him.”

Children and Families Placement Management Unit

“Thank you so much for your invaluable support and kindness towards CF over the last couple of years to help him settle and move towards his independence. Also thanks for the vouchers to help him buy some bits for his move on, very generous of you. Look forward to working with you again in the future.”

Previous Looked After Young Person

“When I first joined Silver Birch Care, I did not know much about saving money etc. The staff showed and helped me along the way. I was in two of Silver Birch Care’s placements and met amazing young people and staff including Karen, Sarah, Faith, Tash, and Edmond. If it was not for them, I do not know what trouble I would be causing right now. Karen and Sarah were life savers and still are and I have a lot of love for them! All the staff I have mentioned have dealt with my misbehaviours but they still cared every day and did not let it affect their jobs. They deserve the world. Thank You Silver Birch Care for everything you have done for me. Carry on with your good work.”

Virtual School for Looked After Children and Care Leavers

“Thank you so much for all the support that you have provided J. I know that my team hold you in very high esteem and wish all our placements were like yours.”

Previous Looked After Young Person

“When I first joined Silver Birch Care, it was a shock to me. I did not know much about saving money etc. The staff showed and helped me along the way. I was in 2 of Silver Birch’s placements and met amazing young people and staff including Karen, Sarah, Faith, Tash and Edmond. If it was not for them, I do not know what trouble I would be causing right now. Karen and Sarah were life savers and still are and I have a lot of love for them! All the staff I have mentioned have dealt with my misbehaviours but they still cared every day and did not let it affect their jobs. They deserve the world. Thank you Silver Birch Care for everything you have done for me. Carry on with your good work.”

Placements Team

“Amazing work, very much appreciated.”

Previous Looked After Young Person

“The two and half years I have been with SBC was fantastic. I would love to thank every member of the staff that looked after me since the day I came to the UK. They really helped me and made life easy and smooth.

To you [Karim] specifically for being kind and doing all your best. Every time you came to the unit you asked how we were doing and what we needed to make sure everything was going okay.

At the time I needed help you looked after me and gave me all the things that I wanted for my new placement, and made sure I was settled down. I have no words to thank you and all you colleagues for every single support.”

Placements Team

“It was a real pleasure to work with you and to be privy to the skills and care I observed repeatedly in your work with KH and some of the other young people.”

“The same goes to your dedicated team members, despite the challenges we encountered from the young people.”

Previous Looked After Young Person

“The staff at Hendon West are very good and caring. Whenever I require assistance, the staff pay attention and act promptly. A good example was when my bursary money from college was delayed. The Care Manager put in a lot of effort and support into ensuring I received my bursary funds. The Care Manager contacted my Social Worker and Barnet and Southgate College bursary department on numerous occasions. Another good thing is that I was updated regularly without asking. When emails came through to that effect, the staff team would call me to the office and explain. In the end, after much effort, I received my bursary money in full. My placement is very clean, and the environment is conducive.”

Slough Children First

Clinician, Slough Children First

“Silver Birch Care/Perivale East is one of the best placements I have come across. Very personal, genuine and one-to-one approach while dealing with all individuals. Kaysha is doing a fantastic role which residents spoke highly about. What great work as a team you’re doing!”

“I want to acknowledge and applaud the support you and your team is providing regularly including the Ramadan and Eid festival to children. In my last visit, I observed dates on the table and ZK confirmed that they are able to go to mosque and free to practice their beliefs and feel supported. I found ZK emotionally much stable and witnessed a big smile on both children’s faces which can’t be achieved without your team empathetic approach.”

Previous Looked After Young Person

“Since I have been placed with Silver Birch Care I have improved with my attitude as the staff have made me realise that they are not here to be my enemies, but that they are here to support me. I have improved with my cooking and can now make myself good meals. I have also seen a massive improvement in the way I eat and have introduced more vegetables as staff advise me on what healthy meals to cook instead of always relying on oven meals. Being in a constant clean environment has trained my mindset to be cleaner. I now ensure I clean my room and ensure I clean up after myself when cooking. I am now much happier within myself, and I am finding that I take care of my wellbeing a lot more. I now understand how to approach situations I don’t feel happy about in a good manner.”

Senior Social Worker, UASC Lead

“I have worked with Silver Birch Care now for many years. I have found their staff professional, dedicated and committed to all the young people in their care. Silver Birch Care take young people of all ethnic backgrounds, some with very complex needs, they work in partnership with the local authority always putting the young people’s needs first. I will continue to place young people in their care, as I know they will be safe and well looked after.”

Previous Looked After Young Person

“The placement is good and very clean. The staff members are very supportive and listen to me. I love the initiative by staff to purchase board games like chess, Ludo, Dominoes, and play cards. Whenever I ask the staff team for assistance, they respond quickly.”

Unaccompanied Minors and Independence Support Team

“Please share my gratitude to the team, their support to N and Z has been delivered with care, as evidenced in how well they are doing; education, relationships, budgeting, independence skills and ability to communicate effectively. The boys have had consistency since arriving – and for this we are very grateful – spearheaded by a fantastic manager and her team; thanks to Joana, Sauda, Benjamin and David – it has been great working together I know both boys will miss them.”

“I would like to highlight the following about the Care Manager Sarah and her team. The team are excellent and very efficient in helping and supporting my YP. They are always providing written updates on any work undertaken, for instance registration with health provision, and follow up appointment etc. Well done to them and our partnership work is very good.”

“Thank you again for all the support your team give to A. He’s doing so well and that’s in huge to part to the care you’ve provided.”

“Would like to say it has been a pleasure working with you. I can see by your commitment to our young people that you are dedicated to the work we do. You have really made my role so much easier.”

Previous Looked After Young Person

“The staff team are always encouraging me to do well in life, they always attend to all my needs such as my health appointments, my education, and my wellbeing. A great example is when I needed to join the gym, the staff team communicated with my allocated Social Worker effectively until funds were availed and I am now so happy that I’m able to join the gym and exercise regularly. Living in one of Silver Birch Care’s placements has enabled me to improve my life skills like using the washing machine and choosing the correct programs for my garments according to the washing label. I also enjoy being part of the Silver Birch Care football team.”

Procurement Service

“We are so grateful to Silver Birch Care for their willingness to support the Salvation Army food banks at this time of national crisis as a result of COVID-19.”

Previous Looked After Young Person

“Thanks for what you did for us today I do appreciate it, I never forget what you did for me – you and all the staff too, they were my family.”

Specialist Psychologist, Westminster CAMHS LAC Team

“I want to acknowledge the hard work that you K and the rest of the staff at Silver Birch Care are putting in to care for H.”

“Your experience and skills have been valuable given that H presents with challenges that go beyond what most young people present with.”

 

Previous Looked After Young Person

“I am leaving a growing young man with an opportunity to build my own business. They have dealt with my mishaps and imperfections as they have helped me grow and for that I see every staff member as nothing less than family. Between Karen, Faith and Edmund they will always hold a dear place in heart for the rest of my days. And I mean that from the bottom of my heart. I don’t really have anything else to say apart from that, but they all deserve special things in life. Thank you for everything.”

Commissioning and Placements Team

“Truly impressed.”

 

Relative of Previous Looked After Young Person

“Staff are very friendly and always there to help. The placement is always clean and tidy, and staff and young people are always polite.”

Children Looked After & Care Leavers Service

“May I take this opportunity to thank you both and the team for all the practical and emotional support you have provided to J over the last three years, it’s been invaluable to J and his progress.”

“Thanks for all your support for A, I know he has really enjoyed his stay with Silver Birch Care. I have also massively appreciated how understanding staff have been with so many changes!”

Placements Team

“Very helpful, thoughtful, and caring.”

“Thanks to your staff who are going the extra mile for our young people.”

“It was lovely working with you and I would like to thank you for all your support. You have been really great helping us find a placement whenever I needed a placement in terms of emergency or planned placements.”