Silver Birch Care Vacancies
Registered Service Manager/Operations Manager
Join our Team: Registered Service Manager/Operations Manager
We are looking for a Registered Service Manager / Operations Manager to take overall responsibility for the management and leadership of South London & East London territories for Silver Birch Care, and in Peterborough for The Beeches. You will report directly to the Head of Operations who reports to Director of Operations (DoO).
Duties and Responsibilities
- Promote high standards of care in line with new Ofsted regulations and bodies.
- Lead and manage both Managers and resources to ensure high standards of service are achieved within the homes, exceeding regulatory standards.
- Register with Ofsted as the Registered Service Manager for all operational homes and new homes within designated London territories.
- Develop and implement Ofsted registration requirements with the Nominated Individual/Head of Operations for chosen properties.
- Monitor, coach, support, and motivate all Care Managers to enable them to reach their full potential.
- Lead the planning, development, and delivery of effective, efficient, and sustainable services across the London region, realising our strategic aims, and ensuring maximum positive impact on young people, stakeholders, and related parties where applicable.
- Become fully knowledgeable and cognisant of ClearCare, the company’s system for the management of children’s social care settings which is designed to ease the process of creating and storing essential records.
- To ensure ClearCare and Linguix (AI-based writing assistant for team to correct all reports and ensure emails are error-free) are used effectively in all aspects, and to ensure that the team reporting to you does so also.
- Develop and maintain professional relationships with external agencies and other professionals associated with the young people and company.
- Safeguard the health, wellbeing, and safety of all young people within our care. In the event of a concern regarding any young person or staff member, immediately reporting these concerns in line with appropriate policies and procedures.
- Become the Designated Safeguarding Lead for the allocated region (appropriate training scheduled upon appointment).
- Ensure that a high level of service is delivered within the homes and that they are all compliant in relation to health and safety, other relevant regulatory frameworks, and requirements.
- Ensure that our services are delivered in line with budgets, financial parameters, stakeholder expectations, and key performance indicators.
- Manage the budget to ensure the business remains viable, and to meet and exceed the key performance indicators for people, quality, and performance.
Finance
- Be cognisant of pricing and fee packages for all young people in care.
- Diligently compute and set commensurate fee structures following consultation with the Head of Operations.
- Effectively seek to increase fees where and when able.
- Proactively reduce the number of vacancies in order to increase occupancy in our homes.
- Successfully manage the opening of new homes in order to grow the business and increase revenue, without compromising the level of care.
- Manage the designated budget, ensuring value for money is achieved.
- Monitor and control expenditure of the homes’ spending.
- Ensure agency costs are kept within the agreed expectation.
- Authorise and monitor items purchased for the home.
- Investigate and report any financial irregularities appropriately.
- Have a keen eye on budgets and budgetary changes (P&L).
Employee Management
- Become fully knowledgeable and cognisant of BreatheHR, the company’s HR management software. Effectively use this software in all aspects of everyday business, and ensure that the team reporting to you does so also.
- Become cognisant of Planday, the company’s system to set/plan and oversee staff rotas though enabling the management/deployment of appropriate staff resources, ensuring key tasks are fulfilled, and including provision for back up as required in times of emergency/out of hours. Total number of hours to be set on a weekly basis and measured against adopted rota and punching in/out which is designed to monitor real-time hours/shifts being worked and costs. Check the budget against actuals achieved every Monday.
- To support with the recruitment of high calibre, capable, and conscientious employees that demonstrate our values and behaviours, and deliver consistently high-quality services.
- Ensure the workplace upholds effective systems that are understood, implemented, and monitored, with consideration to company policies and procedures, including those relating to health and safety, equality and diversity, and maintain a positive working environment.
- Drive a high engagement culture through vision and great leadership, coaching, development, recognition, and communication to retain our people.
- Conduct robust performance management duties, including mentoring, coaching, supervisions and appraisals.
- Ensure all KPIs are met and achieved, with weekly KPI updates to be sent to the Head of Operations.
- Identify and pursue training and development needs to drive the succession and talent management of our people.
- Manage people matters and challenging situations such as investigation, disciplinaries, grievance, capability, and absence.
Meeting Standards, Compliance, and Security
- Drive forward all Ofsted ratings to work towards “good” or “outstanding.”
- Ensure that all employees within the home understand their role, so that they can undertake their duties and responsibilities to a consistently high standard. This will be completed through regular visits to the home, attending team meetings, supervisions, meetings and regular audits of the homes.
- Comply with all statutory and legislative requirements.
- Comply with all the company’s policies and procedures, and all other relevant supplementary instructions.
- Liaise with and always cooperate with relevant local authority employees and other professionals (MDT), meeting their requirements as appropriate.
- Prepare detailed reports for statutory and case reviews to a consistently high standard.
- Ensure compliance within legislative and company health and safety standards.
- Implement quality assurance practices to monitor and evaluate standards of individual employee and overall team performance, to support the company in achieving its objective to continuously improve upon quality.
Knowledge/Education/Skills Required
- Suitability and ability to pass the Ofsted ‘fit’ test, in line with the role expectation.
- Knowledge of relevant legislation, regulations, and standards, and how to apply them.
- Good understanding of safeguarding processes and how to implement them
- Good leadership and management skills, including financial management.
- A sound understanding of practice and working with young people.
- A good understanding of the policies and procedures utilised in children’s homes and supported accommodation (semi-independent) care services.
- Qualifications are essential, i.e., Level 5 Diploma in Leadership and Management, Children & Young People’s Services, or equivalent.
Experience
- Significant experience within a leadership role in a multi-site organisation.
- Experience and understanding of running a children’s home and/or supported accommodation (semi-independent) care service.
- Experience planning and leading strategic initiatives.
- Well established stakeholder relationships with a proven track record of running successful children’s residential and/or supported accommodation (semi-independent) care services, and influencing change.
- Substantial recent experience of business partnership, relationship, and facilitation management skills gained in a similar role.
- A strong background of successful residential children’s home and/or supported accommodation (semi-independent) care services.
- Management skills are essential, preferably with knowledge of Ofsted requirements, working in challenging environments, and leading excellence in care.
- Turnaround experience in children’s homes and/or supported accommodation (semi-independent) services, and a successful problem solver.
- Achieved Good or Outstanding rating in previous settings under their leadership.
Please note this job description provides an outline of the duties and responsibilities involved in the post of Registered Service Manager/Operations Manager, but is not intended to establish a total definition of the job, which by virtue, is developmental and subject to ongoing review and improvement.
To apply for this role, please send your CV to HR@silverbirchcare.com or complete the the application form below.
