Join our Team: Head of Operations

Overview:

• Take overall responsibility for the management and leadership of Silver Birch Care Limited as Head of Operations, for supported living, reporting directly to the Director of Operations, Michelle Robinson.
• Register as the Nominated Individual with Ofsted for all operational and new homes within Silver Birch Care.
• Oversee 4 regions across Silver Birch Care and Peterborough.
• Ensure high occupancy for homes.
• Lead and manage Operations Managers and resources to ensure high standards of service are achieved within the homes, exceeding regulatory standards.
• Lead the planning, development, and delivery of effective, efficient, and sustainable services across London region, realising our strategic aims and ensuring the maximum positive impact on the young people, stakeholders, and related parties where applicable.
• Ensure all homes are compliant with Ofsted regulations.
• Develop and maintain professional relationships with external agencies and other professionals associated with the young people and company.
• Monitor, coach, support, and motivate all Operations Managers to enable them to reach their full potential.
• Safeguard the health, wellbeing, and safety of the young people within our care. In the event of a concern regarding any young person or staff member, immediately reporting these concerns in line with the appropriate policies and procedures.
• Ensure that a high-quality level of service is delivered within the homes and that they are compliant in relation to health and safety, other relevant regulatory frameworks, and requirements.
• Ensure that you lead the operational managers of our services to deliver in line with budgets, financial parameters, stakeholder expectations, and key performance indicators.
• Manage the budget supporting operations managers to ensure the business remains viable and to meet and exceed the key performance indicators for people, quality, and performance.
• Become fully knowledgeable and cognisant of ClearCare (the company’s system for the management of creating and storing essential records for young people and policies), ensuring it is used effectively in all aspects, and that the team reporting to you does so also.

Placements & Finance

• Be aware of support packages for all young people in our care.
• Proactively supporting operations managers to seek to increase hourly support packages depending on the young person’s needs, following consultation with the Placements Manager.
• Work alongside the team to successfully manage the opening of new homes to grow the business and increase revenue, without compromising the level of care.
• Support operations managers to Manage budgets appropriately and monitor the homes’ expenditure, ensuring value for money is always achieved and is in the best interests of the company.
• Ensure agency costs are kept within the agreed expectation.
• Investigate and report any identified financial irregularities including (but not limited to) staffing, rotas, and home expenditure to the Director of Operations and Head of HR & Payroll.
• Ensure monthly petty cash logs are completed accurately and on time.
• Ensure that operations managers Manage the Housing Benefit process from start to finish.
• Ensure operations managers monitor employees working hours do not exceed the homes allocated hours.

Employee Management

• Become fully knowledgeable and cognisant of Breathe HR (the company’s HR management system), using it effectively in all aspects, and ensuring that the team reporting to you does so also
• Become fully knowledgeable of planday our rota system.
• Maintain a positive working environment at all times.
• Recruit high calibre, capable, and conscientious employees that demonstrate our values and behaviours, and delivery consistently high-quality services.
• Drive a high engagement culture through vision and great leadership, coaching, development, recognition, and communication to retain our people.
• Deliver robust performance management, including supervision and appraisals.
• Ensure all KPIs* are met and achieved, with weekly updates to be sent to the Director of Operations.
• Identify and pursue training and development needs to drive succession and talent management of our people.
• Manage people matters and challenging situations, such as discipline, grievance, capability, andabsence.
• Ensure the workplace upholds effective systems that are understood, implemented, and monitored, with consideration to company policies and procedures, including those relating to health and safety, equality, and diversity.
• Ensure you have oversight, of Overseeing staff rotas though Planday, enabling the deployment of appropriate staff resources to ensure key tasks are fulfilled, and including provision for back up as required in times of emergency/out of hours. Total number of hours to be set on a weekly basis and measured against actuals achieved every Monday.

Meeting Standards, Compliance & Quality

• Drive forward all Ofsted ratings to work towards “good” or “outstanding”.
• Ensure that all employees within the home understand their role, so that they can undertake their duties and responsibilities to a consistently high standard in the normal course of theirduties. This will be completed though regular visits to the homes, attending team meetings, and conducting regular audits of the homes.
• Comply with all statutory and legislative requirements.
• Comply with all the company’s policies and procedures, and all other relevant supplementary instructions.
• Liaise and always cooperate with relevant local authority employees and other professionals, meeting their requirements as appropriate.
• Meet legislative and company health and safety standards.
• Implement quality assurance practices to monitor and evaluate standards of individual employee and overall team performance, to support the company in achieving its objective to continuously improve upon quality.

Expectations

• Always act in an honest and trustworthy manner.
• Be a reliable, dependable, and punctual person.
• Work openly and cooperatively with all colleagues and business partners, and to always treat them with dignity and respect.
• Honour all work commitments, arrangements, and agreements, including attendance at meetings as required.
• Declare any issues that could be deemed to create any conflicts of interests as soon as they arise, and to ensure they do not encroach or influence your professional work practice or judgements. This would include secondary jobs, relationships with colleagues, contact with rival businesses etc.
• Avoid putting yourself or any other person at unnecessary risk.
• Seek guidance and clarification from the Director of Operations regarding any aspect of your role and responsibilities that you are unsure of.
• Avoid any behaviour in work or outside of work that would call into question your suitability to be employed in the social care sector.

*KPIs

• KPIs will be measured based on a Behaviours Matrix, as well as standards relating to Supervisions, Planday, Training, QAs, and ClearCare. Please note that KPIs may be updated in line with the evolving needs and progression of the business.

This job description provides an outline of the duties and responsibilities involved in the post of Head of Operations, but is not intended to establish a total definition of the job, which by virtue, is developmental and subject to ongoing review and improvement

The closing date for applications is 5 PM on Friday, 21st February 2025.

To apply for this role, please complete the application form below.