Join our Team: Administrator

Salary

£26,000-£30,000 per annum

Location

SBCH House (London head office)

Hours

40 hours per week – permanent full-time.

We are looking for an Administrator to assist Silver Birch Care (Holdings) in providing comprehensive administration services.

Quality & Service Management

• Support with user access, troubleshooting, and reporting data in ClearCare.
• Manage user access and reporting data in Outcomes Star.
• Support with delivering ClearCare training on induction days.

Properties & Maintenance

• Manage documents including RA, FRA, Gas, Electric, PAT, Legionella, and Asbestos – ensuring they are all kept up to date and correct.
• Support with verification of bills/invoices including utilities, telecoms, IT, and council tax.
• Fleet management – ensuring all vehicle records are accurate and up to date on our internal systems.
• Assist with resolving PCNs and other fines.

HR

• Data and reporting in T&A system (Planday).
• Assist in file auditing and reporting.
• Assist with training and onboarding, including venue booking.

General

• Answer incoming telephone calls, assist with enquiries, and transfer calls to the correct member of our team.
• Support with general administration tasks including arranging post and deliveries, responding to queries, printing, photocopying/scanning, and ordering office supplies.
• Support with organising team events and ensuring safety measures are met.
• Arrange meetings, take minutes, and organise catering when necessary.
• Help put together letters, reports, and presentations.
• Provide support as and when needed by the team.

Marketing

• Support with collation of marketing updates and production of newsletters.
• Support with client database management.

Finance

• Provide relevant administrative support including chasing for non-payment of placement fees, and any other aspects as and when required.
• Accurately input and maintain financial data in an organised, easy-to-understand format.
• Support with preparation of financial reports, statements, and records.
• Petty cash reconciliation.
• Caxton Card management.

Health and Safety Responsibilities

• Follow Group and company policies and procedures at all times.
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
• Use all work equipment in accordance with training received.
• Report any issues or training needs to your Line manager and /or via our incident reporting system.

Requirements:

• Proven experience as an Administrator or similar position.
• Ability to work well with others.
• Excellent written and verbal communication.
• Flexibility and excellent organisaitonal abilities.
• Proficiency with computers, especially MS Outlook, MS Word & MS Excel.
• Excellent organisational abilities.
• Outstanding communication and people skills.
• Sound judgement.
• Ability to multi-task, and prioritise responsibilities and work under pressure.
  
  

Expectations

• To always act in an honest and trustworthy manner.
• To be a reliable, dependable, and punctual person.
• To work openly and cooperatively with all colleagues and business partners, and to always treat them with dignity and respect.
• To honour all work commitments, arrangements, and agreements, including attendance at meetings as required.
• To declare any issues that could be deemed to create any conflicts of interests as soon as they arise, and ensure they do not encroach or influence your professional work practice or judgements. This could include secondary jobs, relationships with colleagues, contact with rival businesses etc.
• To avoid putting yourself or any other person at unnecessary risk.
• To seek guidance and clarification from your line manager or SBC Directors regarding any aspect of your role and responsibilities that you are unsure of.
• To avoid any behaviour in work or outside of work that would call into question your suitability to be employed in the social care sector.

This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and/or the needs of the business.

To apply for this role, please send your CV to HR@silverbirchcare.com or complete the the application form below.